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Data center and cloud services

• How to install the operating system on a dedicated server?
  The customer must send Flash, DVD, CD or ... with prior coordination and letter of introduction and then install the operating system through her access.
• Is it possible to buy a dedicated server service online?
  Yes, since July 2016, it has been possible to buy a dedicated server service online with immediate delivery.
• How to install equipment in the data center space service?
  The customer must send her equipment with prior coordination and letter of introduction so that it can be installed by Efrant
• How and what documents are required to purchase a data center space service?
  First, the customer's request is technically feasibility and if approved, a pre-invoice will be sent to the customer. With the customer's approval, a draft contract and a Ripe form will be sent to him. At the end, the customer must have a draft of the sig
• How many domains are offered for enterprise email packages?
  One domain is available per pack.
• 60 / 5000 Translation results Is it possible to upgrade the space of each Mailbox in corporate email?
  Yes, you can increase the space of each Mailbox by up to 2% of the total package space.
• Is it possible to connect operating system and data disks to a cloud server?
  No, these two disks are separate on the cloud server and can be upgraded separately.
• Is it possible to buy a cloud server offline?
  The steps of order registration and purchase are only online. The customer can make his payment offline and send the image of the deposit slip to Afrant to be registered during office hours.
• Can the customer receive a pre-invoice to purchase a cloud server?
  At the request of the customer, the pre-invoice will be sent for information only. But the order registration and purchase process is only online.
• How to upgrade cloud server resources?
  By the customer and through the user panel in the data center and cloud portal and in my services section
• Is Afrant responsible for installing software on the cloud server?
  No, the installation of all software and applications is the responsibility of the customer.
• Is it possible to upgrade the operating system space?
  Yes, the customer must declare the amount of disk they need to Afrant. After confirmation of the feasibility by Efrant and then payment by the customer, the operating system disk space is upgraded.
• What are the requirements to complete when buying online services?
  Real customers: Name, father's name, national code, landline, mobile phone and address Legal clients: Name, father's name, national code, name of organization or company, landline, mobile phone and address
• How long does it take to set up and change services?
  The time announced in the pre-invoice sent by Efrant
• How do customers travel to Afrant?
  By completing and sending the letter of introduction (the form of the letter of introduction is provided to the customer by Afrant) and coordination from two hours in advance during office hours on Saturdays to Wednesdays (except public holidays) is possi
• How to set up the communication link of Tawhid Hamrah Aval Center?
  To provide this service by Afrant, it is necessary for the customer to send his request in writing to the first mobile company. After the approval of the first mobile company, it is possible to provide this service by registering a ticket for Afrant.
• How to provide telecommunication services such as MPLS, Siptrunk, etc.?
  The customer must send his written request to Afrant. If Afrant supports this service, Afrant consent will be provided to the customer to receive the service from Telecommunication.
• Is it possible to send an official invoice if you order the service, real or legal?
  Yes, the official invoice will be sent to the customer after launching the service.
• How is the support for services? Is there a charge for support?
  Support for all services is 4 hours a day, 7 days a week, and the customer is provided with access to the Afrantet event registration system (ticketing.afranet.ir). Support for Efrant services is free and there is no cost to the customer.
• Is it possible to launch and change customer service during non-business hours and holidays?
  No, startups and changes are only possible during business hours.
• How can the technical representative of the services be changed?
  By sending emails to real clients and sending letters to legal clients
• How to extend the service contract?
  In offline services, the contract is extended after the pre-invoice is approved and the relevant costs are paid by the customer. Pre-invoice will not be sent in online services. The contract is renewed after the customer pays the electronic bills.
• Is it possible to change payment periods?
  Yes, in case of quarterly payment of 3%, quarterly payment of 3% and annual payment of 3% discount will be given to the customer.
• What is the compensation in case of disruption by Efrant?
  Indemnification is based on the contract. It is necessary for the customer to announce the date and duration of the service disruption via email or letter to Afrant.
• Is it possible to back up customer information?
  Backup is the responsibility of the customer. In case of providing independent storage space (Storage) by the customer, an FTP space will be provided to a separate server that can send the required information to the space at any time.